RESERVATION & PAYMENT TERMS
- To secure your booking, we will need
your written confirmation to book the villa and a 50% non-refundable
- We can only hold inquiries for 2
working days from the date of this Term of Payment unless we have received your
deposit. If no deposit has been received within 2 days, your booking request
will be canceled.
balance of 50% must be settled in full 30 days prior to arrival before date of
arrival. Payments are non- refundable.
- For a last minute confirmation (less than 30 days prior to arrival), we require
- Payments are to be made by Telegraphic Transfer (TT) PAYMENT METHODS.
The Bali Agent team will give you
invoices for payments to villa and this will be in the form of Bank
For Telegraphic Transfer (TT)
payments, we require the full rental charge amount to be received in the
designated Bank Account. Any bank transfer fees are to be charged to your own
bank account including correspondent bank charges. Please send a copy of your
Telegraphic Transfer (TT) to our office when payments have been made.
Differences in personal statement
balance can occur and are due to the fluctuations with the Indonesian Rupiah
and lengthy bank processing time. We cannot be held responsible for these
differences or any other occurrence that comes directly from the bank. In
addition, your bank may use a different rate from our bank at the time of
debit. If a difference should occur, please discuss it directly with your bank
as it is beyond our control.
- The villas have a “you break you pay
policy” and any breakages incurred will be charged directly to the client.
Other charges will be for any additional services and facilities that the
guests used/spent at the villa and these will also be paid to the villa prior
to guests checking out. Agents will be notified if there are any issues with
the client and these charges, and will be responsible for helping assist in the
event that the clients require it.
- Rental Check-in time is 2:00 pm (14:00
hrs.) and Check-out time is 12:00 pm. A
surcharge of 50% of the daily rate is applied for check-out from 12:00 am until
6 pm (18:00 hrs.) and full one night payment if check-out after 6 pm. This
charge will be included on the villa rental invoice. For a last minute late
check-out request, credit card or cash can settle the payment at time of
- Travel Insurance - We strongly
recommend that Guest(s) takes out all-inclusive travel insurance at the time of
booking to protect Guest and all those accompanying Guest for the full time of
the Guest and party’s visit against illness, including evacuation, injury,
death, loss of baggage and personal items, theft, cancellation and other travel
contingencies. Neither the Owner nor Agent shall be held responsible in any way
for accidental injury, death or damage/loss to personal effects of the Guest.
If, due to circumstances beyond the Owner's control, such as flood, fire,
hurricane or other damage, the Owner is unable to honor this agreement.
- Damages, Losses & Force Majeure – Guest
is responsible for leaving the property in good order and clean condition. Guest
is responsible for all damages excluding wear and tear, and including those
which exceed the deposit amount. Guest further undertakes to pay for any damage
or losses incurred during occupation. The Damage Deposit and advanced payments
shall be fully refunded provided said damage was not the fault of the Guest. The
management company reserves the right to repossess the property at any time if Guest
or a member of the party has caused excessive damage or mess to the property.
- The accommodation provided is only for
the use of the persons named by the client on the booking form. Note:
Subletting, sharing or assigning is prohibited & will be deemed as a breach
of contract and all guests may be asked to leave the villa at any given time
without any claim for compensation. Any persons not named on the booking form
will, in all cases, be asked to leave the estate by the Villa Manager.
- The villa rental is only for the dates
& times agreed to in the rental contract. If the villa is occupied outside
the agreed rental dates and times then there are additional charges that must
be paid by the client to the villa.
& Inspection – The Rental Agent reserves the right to enter the Property at
reasonable times and with reasonable advance notice for the purposes of
inspecting the Property or showing the Property to prospective purchasers,
renters or other authorized persons. If Rental Agent has a reasonable belief
that there is imminent danger to any person or property, Rental Agent may enter
the Property without advance notice.
& Responsibility – Neither the Owners nor Marketing will accept any
liability whatsoever for accidents, personal injury, death, loss &/or
damage to persons &/or personal effects however caused. We will not be held
responsible for any liability rising from use of the pool, the villa & its
contents or surrounding areas. Guest hereby covenants and agrees to indemnify
and hold harmless Rental Agent and their agents, owners, successors, employees
and contractors from and against any costs, damages, liabilities, claims, legal
fees and other actions for any damages, costs, attorney’s fees incurred by
Guest, permitted guests, visitors or agents, representatives or successors of
Guest due to any claims relating to destruction of property or injury to
persons or loss of life sustained by Guest or family and visitors of Guest in
or about the Property and Guest expressly agrees to save and hold Rental Agent
harmless in all such cases.
- We will not accept responsibility for damage to personal equipment and property
during your stay at one of the villa rented through the Bali Agent Portfolio,
or during your participation in any activities throughout your visit to Bali.
Any delay, additional expense or inconvenience which maybe caused directly or
indirectly by events outside of our control such as late arrival of
international flights, including without limitation, acts of Gods, acts of
civil or military disturbances, acts of Government power failures, fires,
floods, epidemics, wars, riots and acts of terrorism is beyond our control. In
the event of such an occurrence, the villa shall give prompt written notice
thereof to Guest and any time for performance of an obligation shall be
extended by time equal to the length of delay attributable to such occurrence.
CHANGES TO BOOKINGS
administration fee will apply to each change after a booking has been confirmed
and the deposit payment has been received. Changes cannot necessarily be
accommodated in all cases.
In the event the Property is not
available for use during the Rental Term due to reasons, events or
circumstances beyond the control of Rental Agent, Rental Agent will apply due
diligence and good faith efforts to locate a replacement property that equals
or exceeds the Property with respect to occupancy capacity, location and value
that meets the reasonable satisfaction of the Guest. If such replacement
property cannot be found and made available, Rental Agent shall immediately
return all payments made by the Guest, whereupon this Agreement shall be
terminated and Guest and Rental Agent shall have no further obligations or
liabilities in any manner pertaining to this Agreement.
VILLA TERMS & ADDITIONAL GUEST EXPENSES
total occupancy, Copies of Official ID’s of all registered guests who stay at
the villa will be collected upon check-in by the Villa Manager as part of the
standard villa guest registration and check in procedure and as required by the
guest expenses incurred during their stay will be added to the final bill and
must be settled prior to check out either by Cash or credit card.
calls made to local area are free from the property phone. International calls
can be received but cannot be made.
or special functions that wants to be held at the villa must be discussed prior
to bookings being confirmed.
– Any complaint from Guest concerning the property matter should be first taken
up with the villa manager. If satisfaction cannot be obtained, Guest should
then report the matter immediately to the office of The Bali Agent and in such
case, The Bali Agent will do their best to satisfy Guest’s requirement in
connection with the owner of the property if the Agent considers the complaint
agent will not consider or process claims lodged by Guest upon departure or
after return home when it is no longer possible to investigate the complaint
SAFETY IN THE VILLA
- NO SMOKING POLICY:
For the comfort and safety of all guests SMOKING IS NOT PERMITTED IN BEDROOMS.
Smokers may do so only at the open area of the villa. All debris must be
disposed of safely.
- According to local
law, quiet hours are between 22:00 hours to 08:00 hours.
- Swimming pools can
be dangerous & neither the pool (nor the beaches) are to be used by
children without adult supervision.
- Firearms: Under no
circumstances are firearms of any kind permitted in the property. Should any
guest choose to ignore this ruling, and then they and their party shall be
removed from the property without compensation.
- Animals &
Pets: Animals & pets are not permitted in the property.